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isPartOf:"Report / International Labour Organisation, Sectoral Activities Programme, Hotel, Catering and Tourism Committee"
~isPartOf:"Journal of Tourism, Heritage & Services Marketing : JTHSM"
~person:"Yilmaz, Özgür Devrim"
~subject:"Tourismusberufe"
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Tourismusberufe
Beziehungsmarketing
1
Critical incidents
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Customer satisfaction
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Dienstleistungsqualität
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Employee behavior
1
Employee-guest interaction
1
Hotel
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Hotel industry
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Hotellerie
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Tourism employees
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Yilmaz, Özgür Devrim
Fotiadis, Anestis
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Report / International Labour Organisation, Sectoral Activities Programme, Hotel, Catering and Tourism Committee
Journal of Tourism, Heritage & Services Marketing : JTHSM
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Revisiting employee-guest interactions in hotels : an analysis of critical incidents
Yilmaz, Özgür Devrim
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
(
2018
)
2
,
pp. 17-23
Persistent link: https://www.econbiz.de/10012156964
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