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isPartOf:"Services marketing quarterly"
~isPartOf:"Journal of marketing"
~person:"Casidy, Riza"
~person:"Hadi, Rhonda"
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Services marketing quarterly
Journal of marketing
Journal of retailing and consumer services
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ECONIS (ZBW)
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Blame the bot : anthropomorphism and anger in customer-chatbot interactions
Crolic, Cammy
;
Thomaz, Felipe
;
Hadi, Rhonda
;
Stephen, …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
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2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
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