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isPartOf:"Services marketing quarterly"
~isPartOf:"Journal of service theory and practice"
~person:"Gillson, Stephanie T."
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Beziehungsmarketing
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Burnout due-to-customers
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COR theory
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Consumer behaviour
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Customer misbehaviors
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Customer rule violations
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Customer service
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Gillson, Stephanie T.
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Services marketing quarterly
Journal of service theory and practice
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FLEs' concerns with misbehaving customers in the time of COVID and beyond
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
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