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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Applied economics"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~person:"Baković, Tomislav"
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Dienstleistungsqualität
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Baković, Tomislav
Dynarski, Susan M.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Applied economics
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
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An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
2
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
Saved in:
3
How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
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