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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Health marketing quarterly"
~isPartOf:"Journal of air transport management"
~person:"Khan, Bilal Ahmad"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health marketing quarterly
Journal of air transport management
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Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
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