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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Health marketing quarterly"
~isPartOf:"Journal of air transport management"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Dienstleistungsqualität
Performance measurement
103
Performance-Messung
103
Quality management
44
Qualitätsmanagement
44
Service quality
18
Airport
13
Firm performance
13
Flughafen
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Balanced Scorecard
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Data envelopment analysis
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performance measurement
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He, Zhen
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Chan, Ya-hui
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1
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Gurjar, Bhola R.
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Jiang, Minghui
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Jyoti, Jeevan
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Ke, Ben
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Kim, Min Gyu
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health marketing quarterly
Journal of air transport management
The service industries journal
19
International journal of quality & reliability management
11
International journal of services and operations management
11
International journal of hospitality management
9
Benchmarking : an international journal ; BIJ
7
International journal of contemporary hospitality management
7
International journal of productivity and quality management : IJPQM
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
The TQM journal : the international review of organizational improvement
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Public management review
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of retailing and consumer services
3
Journal of service management
3
Journal of travel and tourism marketing
3
Management, Prozessgestaltung, Kundenperspektive
3
Transportation research / E : an international journal
3
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
IZA Discussion Paper
2
Inquiry : a journal of health care organization, provision and financing
2
International journal of business and systems research
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International journal of business information systems : IJBIS
2
International journal of economics and finance
2
International journal of leisure and tourism marketing : IJLTM
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ECONIS (ZBW)
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Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.
;
Babakus, Emin
;
Grant, Cori Cohen
- In:
Health marketing quarterly
31
(
2014
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
Saved in:
12
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
Saved in:
13
Return on quality : simulating customer retention in a flight firming project
Constantino, Francesco
;
Di Gravio, Giulio
;
Tronci, Massimo
- In:
Journal of air transport management
27
(
2013
),
pp. 20-24
Persistent link: https://www.econbiz.de/10009721863
Saved in:
14
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
15
Qualitative triadic study of the relational factors influencing the formation of quality in a community-based aged health care service network
Gill, Liz
;
White, Lesley
;
Cameron, Ian D.
- In:
Health marketing quarterly
28
(
2011
)
2
,
pp. 155-173
Persistent link: https://www.econbiz.de/10009241940
Saved in:
16
Assessing the differences and similiarities between hospital chains and independents regarding revenues, profits, and community contributions
McDermott, Dennis R.
- In:
Health marketing quarterly
26
(
2009/10
)
1
,
pp. 16-26
Persistent link: https://www.econbiz.de/10003841570
Saved in:
17
Examining the development, delivery and measurement of service quality in the fitness industry : a case study
Moxham, Claire
;
Wiseman, Faye
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 467-482
Persistent link: https://www.econbiz.de/10003881219
Saved in:
18
A transformation function corresponding to IPA and gap analysis
Lin, Shu-ping
;
Chan, Ya-hui
;
Tsai, Ming-chun
- In:
Total quality management & business excellence : an …
20
(
2009
)
7/8
,
pp. 829-846
Persistent link: https://www.econbiz.de/10003897762
Saved in:
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