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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Public management review"
~subject:"Dienstleistungsqualität"
~subject:"Unternehmenserfolg"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Dienstleistungsqualität
Unternehmenserfolg
Performance measurement
110
Performance-Messung
110
Quality management
42
Qualitätsmanagement
42
Performance management
25
Performance-Management
25
Firm performance
18
Service quality
16
performance measurement
13
Neues Steuerungsmodell
11
New public management
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Kommunalverwaltung
10
Local government
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Öffentlicher Sektor
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He, Zhen
2
Zhang, Min
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Abdel-Maksoud, Ahmed
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Bagur-Femenías, Llorenç
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Baser, Onur
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Belvedere, Valeria
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Benaine, S. Lorenzo
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Bento, Graziela dos Santos
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Chan, Ya-hui
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Chang, Tsang-Chuan
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Chen, H. T.
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Chen, K. S.
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Chen, Kuen-Suan
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Christensen, Julian
1
Cinaroglu, Songul
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Desmidt, Sebastian
1
Devadasan, S. R.
1
Devadason, Evelyn
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Elbanna, Said
1
Evans, James R.
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Ford, Matthew W.
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Grando, Alberto
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Jiang, Minghui
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Jyoti, Jeevan
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Khan, Bilal Ahmad
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Kim, Min Gyu
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Kour, Sumeet
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Kroll, Alexander
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Kweh, Qian Long
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Public management review
Journal of business research : JBR
36
International journal of hospitality management
32
International journal of production economics
30
The international journal of productivity and performance management : IJPPM
26
Benchmarking : an international journal ; BIJ
25
International journal of quality & reliability management
24
Total quality management & business excellence
24
International journal of production research
22
International journal of productivity and quality management : IJPQM
21
The service industries journal
21
The international journal of productivity and performance management
19
Public performance & management review
18
Cogent business & management
17
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
International journal of contemporary hospitality management
16
The TQM journal : the international review of organizational improvement
16
International journal of business performance management
15
International journal of services and operations management
15
Journal of business ethics : JOBE
15
Tourism management : research, policies, practice
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
SpringerLink / Bücher
13
The journal of business & industrial marketing
13
International journal of business excellence : IJBEX
11
International journal of innovation management
11
Journal of management : JOM
11
Business process management journal
10
Health care management review : HCM review
10
International journal of business excellence
10
International journal of business information systems : IJBIS
10
Journal of Asian finance, economics and business : JAFEB
10
Measuring business excellence : the journal of organizational performance management
10
The international journal of human resource management
10
Tourism economics : the business and finance of tourism and recreation
10
Benchmarking : an international journal
9
International journal of business innovation and research
9
International journal of economics and finance
9
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
33
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1
Reporting multiple dimensions of public service performance : information order effects on citizens' willingness to use services
Christensen, Julian
;
James, Oliver
- In:
Public management review
24
(
2022
)
1
,
pp. 142-157
Persistent link: https://www.econbiz.de/10012802116
Saved in:
2
Public service performance from the perspective of marketing and innovation capabilities
Teixeira Filho, Clóvis
;
Stocker, Fabricio
;
Toaldo, Ana …
- In:
Public management review
24
(
2022
)
4
,
pp. 558-578
Persistent link: https://www.econbiz.de/10013164692
Saved in:
3
Does performance-based accountability impact how non-profit directors perceive organizational performance? : insights from rational planning
Suykens, Ben
;
Meyfroodt, Kenn
;
Desmidt, Sebastian
; …
- In:
Public management review
24
(
2022
)
9
,
pp. 1355-1382
Persistent link: https://www.econbiz.de/10013355320
Saved in:
4
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu
- In:
Public management review
23
(
2021
)
12
,
pp. 1833-1855
Persistent link: https://www.econbiz.de/10012695074
Saved in:
5
Exploring the relationship between government budget information and citizens' perceptions of public service performance in China
Wang, Qiushi
;
Niu, Meili
- In:
Public management review
22
(
2020
)
3
,
pp. 317-340
Persistent link: https://www.econbiz.de/10012178924
Saved in:
6
Explaining effort substitution in performance systems : the role of task demands and mission orientation
Benaine, S. Lorenzo
;
Kroll, Alexander
- In:
Public management review
22
(
2020
)
6
,
pp. 813-835
Persistent link: https://www.econbiz.de/10012258546
Saved in:
7
Exploring the links between different performance information uses, NPM cultural orientation, and organizational performance in the public sector
Nitzl, Christian
;
Sicilia, MariaFrancesca
;
Steccolini, …
- In:
Public management review
21
(
2019
)
5
,
pp. 686-710
Persistent link: https://www.econbiz.de/10012178784
Saved in:
8
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
9
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
10
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
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