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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Total quality management & business excellence"
~person:"He, Zhen"
~subject:"Dienstleistungsqualität"
~subject:"Unternehmenserfolg"
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Dienstleistungsqualität
Unternehmenserfolg
Measurement
2
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2
Performance-Messung
2
Service quality
2
Customer satisfaction
1
Dienstleistungssektor
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Quality management
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Qualitätsmanagement
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Returns to scale
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Skalenertrag
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hospital
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measurement instrument
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quality improvement
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quality management practices
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He, Zhen
Cudney, Elizabeth A.
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Kumar, Vimal
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Yi, Youjae
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Zhang, Min
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Elg, Mattias
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
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ECONIS (ZBW)
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Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
2
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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