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language:"eng"
~isPartOf:"Advances in Pacific Basin business, economics, and finance"
~isPartOf:"Banks and bank systems : international research journal"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
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Barboza, Gustavo
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Batra, Dharminder Kumar
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Chaniotakis, Ioannis E.
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Advances in Pacific Basin business, economics, and finance
Banks and bank systems : international research journal
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
Business and Economic Research : BER
1
Globalisation and marketing management
1
International journal of business innovation and research
1
International journal of information technology and management : IJITM
1
Journal for global business advancement : JGBA
1
Journal of international business and economics : JIBE
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Manthan : journal of commerce and management
1
Qualitative research in financial markets
1
Repositioning business : a strategic response to COVID-19 : proceedings of the 3rd International Conference on "Impact of Current Events on the Future of Busines" (3rd ICEFB, 2021), 23 & 24 April, 2021, Hyderabad, India
1
Romanian economic and business review
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Singapore management review : Asia Pacific journal of management theory and practice
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The ICFAI University journal of bank management : IJBM
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The Philippine review of economics : a joint publication of the University of the Philippines, School of Economics and the Philippine Economic Society
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An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
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2
Understanding customers' revealed satisfaction preferences : an order probit model for credit unions
Barboza, Gustavo
;
Roth, Kevin
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
4
,
pp. 330-344
Persistent link: https://www.econbiz.de/10003820588
Saved in:
3
Price satisfaction and personnel efficiency as antecedents of overall satisfaction from consumer credit products and positive word of mouth
Lymperopoulos, Constantine
;
Chaniotakis, Ioannis E.
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 63-71
Persistent link: https://www.econbiz.de/10003806434
Saved in:
4
How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
Saved in:
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