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person:"Arndt, Aaron D."
~person:"Ferris, Gerald R."
~subject:"Customer satisfaction"
~subject:"Salespeople"
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Customer satisfaction
Salespeople
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Arndt, Aaron D.
Ferris, Gerald R.
Bräunl, Manfred
2
Burmann, Christoph
2
Dholakia, Utpal M.
2
Gelbrich, Katja
2
Godfrey, Andrea
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Karande, Kiran
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International journal of retail & distribution management
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Journal of retailing and consumer services
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Journal of vocational behavior
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ECONIS (ZBW)
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
Saved in:
2
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
Saved in:
3
Political skill as moderator of personality - job performance relationships in socioanalytic theory: test of the getting ahead motive in automobile sales
Blickle, Gerhard
;
Wendel, Stephanie
;
Ferris, Gerald R.
- In:
Journal of vocational behavior
76
(
2010
)
2
,
pp. 326-335
Persistent link: https://www.econbiz.de/10003964661
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