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person:"Blut, Markus"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of service research : JSR"
~person:"McColl-Kennedy, Janet R."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beschwerdemanagement
4
Complaint management
4
Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
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anger
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B-to-B-Marketing
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Interkulturelles Management
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Satisfaction with complaint handling
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Spain
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Spanien
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Spekulationsblase
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cross-cultural
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customer experience
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customer rage
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emotions
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rage
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service failure
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service failure and recovery
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Blut, Markus
McColl-Kennedy, Janet R.
Gelbrich, Katja
2
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Albrecht, Arne Keno
1
Barakat, Livia L.
1
Bearden, William O.
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Beatty, Sharon E.
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Brock, Christian
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Casidy, Riza
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Dong, Beibei
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Gerstner, Eitan
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1
Guo, Lin
1
Gärtner, Dennis
1
Gäthke, Jana
1
Halbheer, Daniel
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Haws, Kelly L.
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Hill, Ronald Paul
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Hopkins, Lucas M.
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Jiang, Minghua
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Kenning, Peter
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Koenigsberg, Oded
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Lorenz, Melanie P.
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Lotz, Sherry L.
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Loureiro, Yuliya Komarova
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Newton, Joshua D.
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of service research : JSR
California management review
1
Die Betriebswirtschaft : DBW
1
European journal of marketing : EJM
1
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ECONIS (ZBW)
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Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
2
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
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