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person:"Coenen, Christian"
~isPartOf:"European journal of marketing : EJM"
~person:"Gelbrich, Katja"
~person:"McColl-Kennedy, Janet R."
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European journal of marketing : EJM
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
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