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person:"Coenen, Christian"
~isPartOf:"Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing"
~isPartOf:"Journal of service management"
~person:"Gelbrich, Katja"
~person:"McColl-Kennedy, Janet R."
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Coenen, Christian
Gelbrich, Katja
McColl-Kennedy, Janet R.
Edvardsson, Bo
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
Journal of service management
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Journal of service research
2
Journal of service research : JSR
2
European journal of marketing : EJM
1
Interaktionen im Dienstleistungsbereich
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International journal of hospitality management
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Positives Management : zentrale Konzepte und Ideen des Positive Organizational Scholarship
1
Psychology & marketing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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The journal of services marketing
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ECONIS (ZBW)
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Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
2
Prosoziales Dienstleisterverhalten im Kundenkontakt
Coenen, Christian
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509248
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