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person:"Coenen, Christian"
~person:"Banabakova, V."
~person:"Gauquier, Laurens de"
~subject:"Customer satisfaction"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Kundendienst"
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Customer satisfaction
Dienstleistungssektor
Customer service
3
Dienstleistungsqualität
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Kundenservice
3
Robot
3
Roboter
3
Service quality
3
Einzelhandel
2
Frontline employee
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Retail
2
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Automated social presence
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Consumer behaviour
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Field study
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Human social presence
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Humanoid Service Robot
1
JD-R model
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Job satisfaction
1
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1
Kundenzufriedenheit
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Observation study
1
POS Conversion Funnel
1
POS conversion Funnel
1
Physical robot
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Service robot
1
Service robots
1
Social relations
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Soziale Beziehungen
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Tablet Service Kiosk
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Transformative service research
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Coenen, Christian
Banabakova, V.
Gauquier, Laurens de
Gustafsson, Anders
10
Mattila, Anna S.
8
Van Vaerenbergh, Yves
8
Barnes, Donald C.
7
Collier, Joel E.
6
McColl-Kennedy, Janet R.
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Gruber, Thorsten
5
Larivière, Bart
5
Miao, Li
5
Sirianni, Nancy J.
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Medler-Liraz, Hana
4
Subramony, Mahesh
4
Tam, Jackie L. M.
4
Tronvoll, Bård
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
De Keyser, Arne
3
Fan, Alei
3
Gremler, Dwayne D.
3
Grégoire, Yany
3
Haas, Alexander
3
Hill, Sally Rao
3
Holmqvist, Jonas
3
Hyun, Sunghyup Sean
3
Jayawardhena, Chanaka
3
Kim, Namwoon
3
Lunardo, Renaud
3
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Journal of business research : JBR
1
Journal of service management
1
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ECONIS (ZBW)
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Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
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