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person:"Coenen, Christian"
~person:"Gelbrich, Katja"
~person:"McColl-Kennedy, Janet R."
~subject:"Arbeitspsychologie"
~subject:"Einzelhandel"
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Arbeitspsychologie
Einzelhandel
Customer service
18
Kundenservice
18
Customer satisfaction
11
Dienstleistungsqualität
11
Kundenzufriedenheit
11
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Coenen, Christian
Gelbrich, Katja
McColl-Kennedy, Janet R.
Martin, Isabel
3
Schramm-Klein, Hanna
3
Steinmann, Sascha
3
Ashforth, Blake E.
2
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2
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2
Erasmus, Alet C.
2
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2
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2
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2
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2
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2
Vakulenko, Yulia
2
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2
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Journal of service research
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Psychology & marketing
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ECONIS (ZBW)
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A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Gäthke, Jana
;
Gelbrich, Katja
;
Chen, Shan
- In:
Journal of service research
25
(
2022
)
3
,
pp. 402-421
Persistent link: https://www.econbiz.de/10013395973
Saved in:
2
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
3
Prosoziales Dienstleisterverhalten im Kundenkontakt
Coenen, Christian
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509248
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