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person:"Fomin, Anatolij Stepanovič"
~isPartOf:"Working papers / Financial Institutions Center"
~person:"Karaesmen, Fikri"
~person:"Mutuswami, Suresh"
~person:"Sakov, Anat"
~subject:"Callcenter"
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OR spectrum : quantitative approaches in management
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Production and operations management : an international journal of the Production and Operations Management Society
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
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2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
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