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person:"Günter, Bernd"
~accessRights:"free"
~language:"eng"
~person:"Bayón, Tomás"
~person:"Svensson, Göran"
~subject:"Germany"
~subject:"Kosten-Nutzen-Analyse"
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Germany
Kosten-Nutzen-Analyse
Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
3
Deutschland
3
Kundenzufriedenheit
3
Lieferantenmanagement
3
Supplier relationship management
3
Theorie
3
Theory
3
Customer value
2
Dienstleistungsqualität
2
Estimation
2
Kundenwert
2
Schätzung
2
Service quality
2
Air transport
1
Aktie
1
B-to-B-Marketing
1
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
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Bewertung
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Business-to-business (B2B) relationships
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Business-to-business marketing
1
Comparison
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Complaint management
1
Confidence
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Customer Relationship
1
Customer service
1
Energieversorgung
1
Energiewirtschaft
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Energy sector
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Energy supply
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Evaluation
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Information behaviour
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German
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Günter, Bernd
Bayón, Tomás
Svensson, Göran
Wangenheim, Florian von
3
Brandes, Leif
2
Schneider, Sandra
2
Spiller, Achim
2
Theiler, Philipp
2
Algesheimer, René
1
Barbosa, Belem
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Becker, Jan U.
1
Berger, Axel
1
Blank, Cornelia
1
Borle, Sharad
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Breuer, Matthias
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Ciritel, Alexandra-Andreea
1
Danik, Lidia
1
Dholakia, Utpal M.
1
Drengner, Jan
1
Ehlert, Christoph
1
Ehlert, Christoph Richard
1
Franck, Egon
1
Franck, Egon P.
1
Fredberg, Tobias
1
Fries, Anne
1
Gaus, Hansjörg
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Gedenk, Karen
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Giebe, Carsten
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Gille, Claudia
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Heidarian, Elham
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Henseler, Jörg
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Hilbert, Andreas
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Hildebrandt, Lutz
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Hombach, Katharina
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Horn, Carmen
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Jahn, Steffen
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Kantsperger, Roland
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Kayser, Maike
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Kunz, Werner H.
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Kölbl, Kathrin
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Löffler, Lana
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Manhas, Parikshat Singh
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Working paper / International University in Germany, School of Business Administration
3
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ECONIS (ZBW)
3
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A panel analytic view on core service buying in customer relationships : an example from the airline industry
Bayón, Tomás
-
2003
Persistent link: https://www.econbiz.de/10013441074
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2
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441018
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3
Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441020
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