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person:"Günter, Bernd"
~accessRights:"restricted"
~person:"Ruyter, Ko de"
~person:"Sharifi, Seyed Shahin"
~person:"Svensson, Göran"
~subject:"Customer service"
~type:"article"
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Customer service
Beziehungsmarketing
33
Relationship marketing
33
Customer satisfaction
15
Kundenzufriedenheit
15
Lieferantenmanagement
15
Supplier relationship management
15
B-to-B-Marketing
11
Business-to-business marketing
11
Confidence
9
Vertrauen
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
7
Selling
7
Service quality
7
Verkauf
7
Arbeitszufriedenheit
6
Job satisfaction
6
Salespeople
6
Verkaufspersonal
6
Trust
5
commitment
5
satisfaction
5
Beschwerdemanagement
4
Commitment
4
Complaint management
4
Customer integration
4
Dienstleistungssektor
4
Economic satisfaction
4
KMU
4
Kundenservice
4
SME
4
Service industry
4
South Africa
4
Südafrika
4
trust
4
Kundenintegration
3
META-RELQUAL
3
Non-economic satisfaction
3
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Günter, Bernd
Ruyter, Ko de
Sharifi, Seyed Shahin
Svensson, Göran
Gustafsson, Anders
6
Barnes, Donald C.
5
Beatty, Sharon E.
5
Baker, Melissa A.
4
Van Vaerenbergh, Yves
4
Chaker, Nawar N.
3
Collier, Joel E.
3
Ferraro, Carla
3
Gazzoli, Gabriel
3
Mortimer, Gary
3
Pelletier, Mark J.
3
Rui, Huaxia
3
Sands, Sean
3
Sirianni, Nancy J.
3
Tsarenko, Yelena
3
Verleye, Katrien
3
Voorhees, Clay M.
3
Walsh, Gianfranco
3
Witell, Lars
3
Yoo, Jaewon
3
Zablah, Alex R.
3
Abney, Alexandra K.
2
Alavi, Sascha
2
Albrecht, Arne Keno
2
Alkire, Linda
2
Arnold, Todd J.
2
Azab, Carol
2
Bagherzadeh, Ramin
2
Bani-Melhem, Shaker
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Brady, Michael K.
2
Breazeale, Michael
2
Brown, Tom
2
Bruce, Helen L.
2
Burton, Jamie
2
Cai, Ruiying
2
Campbell, Colin L.
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International journal of business excellence : IJBEX
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
4
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1
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
2
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
3
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
4
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
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