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person:"Günter, Bernd"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Flacandji, Michaël"
~person:"Svensson, Göran"
~subject:"Beschwerdemanagement"
~type:"article"
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Beschwerdemanagement
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Günter, Bernd
Flacandji, Michaël
Svensson, Göran
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International journal of contemporary hospitality management
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of business research : JBR
1
Journal of personal selling & sales management
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Psychology & marketing
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Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
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ECONIS (ZBW)
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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