//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Günter, Bernd"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Hennig-Thurau, Thorsten"
~person:"Svensson, Göran"
~person:"Thaichon, Park"
~subject:"Beschwerdemanagement"
~subject:"Lieferantenmanagement"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer orientation"
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Lieferantenmanagement
Airline
1
Airport
1
Beziehungsmarketing
1
Complaint management
1
Critical incidents
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Emotion
1
Fluggesellschaft
1
Flughafen
1
Kundenservice
1
Kundenzufriedenheit
1
Negative emotions
1
Relationship marketing
1
Service industry
1
Service provider
1
Service quality
1
Service receiver
1
Service recovery
1
Services
1
Teleological
1
Transformative
1
more ...
less ...
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Günter, Bernd
Hennig-Thurau, Thorsten
Svensson, Göran
Thaichon, Park
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Au, Norman
1
Bradley, Graham L.
1
Chi, Christina Geng-qing
1
Cobanoglu, Cihan
1
Ekiz, Erdogan H.
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fu, Xiaoxiao
1
Gu, Huimin
1
Gummesson, Evert
1
Hampson, Daniel P.
1
Hanks, Lydia
1
Hu, Clark
1
Huang, Yinghua
1
Huang, Zhuowei
1
Høgevold, Nils
1
Kim, Taegoo
1
King, Ceridwyn
1
Lee, Gyehee
1
Liu, Qing
1
Ma, Shihan
1
Ma, Shuang
1
Miao, Li
1
Ndubisi, Nelson Oly
1
Omran, Behzad Abound
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Sparks, Beverley
1
Swanson, Scott R.
1
Wang, Baoheng
1
Wang, Yonggui
1
Weber, Karin
1
Wen, Biyan
1
Wu, Luorong
1
Xiong, Lina
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
The journal of business & industrial marketing
5
International journal of procurement management
4
International journal of business excellence
3
Journal of business-to-business marketing
3
Journal of strategic marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
2
African journal of economic and management studies : AJEMS
1
Asia Pacific journal of marketing and logistics
1
Developing digital marketing : relationship perspectives
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Innovation und Absatz
1
International journal of business governance and ethics : IJBGE
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of Contemporary Issues in Business and Government
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
Kundenbeziehungen im Dienstleistungsbereich
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing intelligence & planning
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
Services marketing quarterly
1
South African journal of economic and management sciences
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->