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person:"Günter, Bernd"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~person:"Kenning, Peter"
~person:"Svensson, Göran"
~subject:"Complaint management"
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Complaint management
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Satisfaction with complaint handling
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Die Betriebswirtschaft : DBW
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International journal of business excellence : IJBEX
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International journal of contemporary hospitality management
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Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
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Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
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Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
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