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person:"Günter, Bernd"
~isPartOf:"Journal of business research : JBR"
~person:"Hogreve, Jens"
~person:"Kenning, Peter"
~person:"Svensson, Göran"
~subject:"Complaint management"
~type:"article"
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Complaint management
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Journal of business research : JBR
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Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
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