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person:"Günter, Bernd"
~person:"Choi, Beom Joon"
~person:"Svensson, Göran"
~subject:"Complaint management"
~subject:"KMU"
~subject:"Quality management"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Complaint management
KMU
Quality management
Beziehungsmarketing
49
Relationship marketing
49
Customer satisfaction
27
Kundenzufriedenheit
27
Lieferantenmanagement
26
Supplier relationship management
26
Confidence
19
Vertrauen
19
B-to-B-Marketing
11
Business-to-business marketing
11
Beschwerdemanagement
10
Dienstleistungsqualität
10
Service quality
10
commitment
9
satisfaction
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Arbeitszufriedenheit
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Consumer behaviour
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Job satisfaction
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Konsumentenverhalten
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trust
8
Theorie
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Theory
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Qualitätsmanagement
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coordination
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relationship marketing
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Norway
5
Norwegen
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SME
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Satisfaction
5
South Africa
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Südafrika
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Trust
5
continuity
5
cooperation
5
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Günter, Bernd
Choi, Beom Joon
Svensson, Göran
Mattila, Anna S.
12
Grégoire, Yany
9
Stauss, Bernd
8
Bruhn, Manfred
7
Harrigan, Paul
7
Van Vaerenbergh, Yves
7
Cai, Ruiying
6
Töpfer, Armin
6
Vázquez Casielles, Rodolfo
6
Balaji, M. S.
5
Evanschitzky, Heiner
5
Ibbotson, Patrick
5
Jang, Soocheong
5
Patterson, Paul G.
5
Roschk, Holger
5
Smith, Alan D.
5
Baker, Melissa A.
4
Blut, Markus
4
Brock, Christian
4
Casidy, Riza
4
Chen, Jing
4
Ding Hooi Ting
4
Dwivedi, Yogesh Kumar
4
Eggers, Fabian
4
Gelbrich, Katja
4
Kraus, Sascha
4
Laukkanen, Tommi
4
Mokhtar, Sany Sanuri Mohd
4
Ndubisi, Nelson Oly
4
Pepels, Werner
4
Ramsey, Elaine
4
Ro, Heejung
4
Santos, Cristiane Pizzutti dos
4
Shin, Hyunju
4
Silver, Lars
4
Sreejesh, S.
4
Thurasamy Ramayah
4
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Journal of business-to-business marketing
2
The journal of services marketing
2
African journal of economic and management studies : AJEMS
1
European journal of marketing : EJM
1
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of procurement management
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing intelligence & planning
1
Psychology & marketing
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
Services marketing quarterly
1
The journal of business & industrial marketing
1
The service industries journal
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ECONIS (ZBW)
21
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1
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
4
A validation of META-RELQUAL under South African micro-enterprise banking customers
Mostert, Pierre
;
Zietsman, Mariette
;
Svensson, Göran
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 549-569
Persistent link: https://www.econbiz.de/10012145702
Saved in:
5
Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik
;
Lee, Jun Youb
;
La, Suna
;
Choi, Beom Joon
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
Saved in:
6
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
7
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
8
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
9
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
Saved in:
10
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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