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person:"Günter, Bernd"
~person:"Ruyter, Ko de"
~person:"Sharifi, Seyed Shahin"
~person:"Svensson, Göran"
~subject:"Customer service"
~subject:"Satisfaction"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Customer service
Satisfaction
Beziehungsmarketing
69
Relationship marketing
69
Customer satisfaction
29
Kundenzufriedenheit
29
Lieferantenmanagement
27
Supplier relationship management
27
Confidence
17
Vertrauen
17
Consumer behaviour
14
Konsumentenverhalten
14
B-to-B-Marketing
13
Business-to-business marketing
13
Beschwerdemanagement
10
Complaint management
10
Dienstleistungsqualität
9
Service quality
9
commitment
9
satisfaction
9
Arbeitszufriedenheit
8
Job satisfaction
8
Kundenservice
8
trust
8
Dienstleistungssektor
7
Salespeople
7
Selling
7
Service industry
7
Theorie
7
Theory
7
Verkauf
7
Verkaufspersonal
7
Marketing management
6
Marketingmanagement
6
Trust
6
coordination
6
relationship marketing
6
Customer integration
5
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Günter, Bernd
Ruyter, Ko de
Sharifi, Seyed Shahin
Svensson, Göran
Han, Heesup
9
Barnes, Donald C.
7
Gustafsson, Anders
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Aksoy, Lerzan
5
Buoye, Alexander
5
Collier, Joel E.
5
Gil Saura, Irene
5
Hyun, Sunghyup Sean
5
Keiningham, Timothy
5
Kim, Wansoo
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Pérez, Andrea
5
Baker, Melissa A.
4
Balaji, M. S.
4
Casidy, Riza
4
Dagger, Tracey S.
4
Gremler, Dwayne D.
4
Kumar, V.
4
Mattila, Anna S.
4
Mortimer, Gary
4
Mysen, Tore
4
Piccoli, Gabriele
4
Rodríguez del Bosque, Ignacio A.
4
Román, Sergio
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Voorhees, Clay M.
4
Belanche, Daniel
3
Billström, Anders
3
Bitner, Mary Jo
3
Brady, Michael K.
3
Brown, Tom
3
Busser, James A.
3
Büttgen, Marion
3
Casaló, Luis V.
3
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International journal of procurement management
2
Journal of marketing
2
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of hospitality marketing & management
1
Marketing intelligence & planning
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
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ECONIS (ZBW)
13
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1
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
4
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
5
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
8
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
9
A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne
;
Mysen, Tore
;
Svensson, Göran
; …
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
Saved in:
10
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
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