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person:"Groth, Markus"
~isPartOf:"Journal of service management"
~language:"eng"
~person:"Lin, Jiun-sheng Chris"
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Consumer behaviour
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Beziehungsmarketing
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Customer mistreatment
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Groth, Markus
Lin, Jiun-sheng Chris
Riel, Allard C. R. van
3
Delcourt, Cécile
2
Gouthier, Matthias H. J.
2
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Lin, Jiun-Sheng Chris
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Journal of service management
Journal of service research
2
Academy of Management journal : AMJ
1
British journal of management : BJM
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Entrepreneurship theory and practice : ET&P
1
European journal of marketing
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Human performance
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Journal of management & organization : JMO
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Journal of management : JOM
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Journal of vocational behavior
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Managing service quality : MSQ ; an international journal
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Personnel psychology : a journal of applied research
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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2
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
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