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person:"Hänssler, Karl Heinz"
~isPartOf:"Total quality management & business excellence"
~person:"Denizci Guillet, Basak"
~person:"Pereira-Moliner, Jorge"
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Beziehungsmarketing
1
Customer satisfaction
1
Dienstleistungsqualität
1
Hotel industry
1
Hotellerie
1
Kundenzufriedenheit
1
Product quality
1
Produktqualität
1
Quality management
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Qualitätsmanagement
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Relationship marketing
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Service quality
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Standardisierung
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Standardization
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customer results
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employee results
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hotel industry
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internalisation of quality standards
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quality management
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social results
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Hänssler, Karl Heinz
Denizci Guillet, Basak
Pereira-Moliner, Jorge
Ahmad, Mansoor
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Akhtar, Farheen
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Azad, Mohsen Farzaneh
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Beheshtinia, Mohammad Ali
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Chang, Kuo-Chien
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Cândido, Carlos J. F.
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Kuluriōtēs, Dēmētrios
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Kuo, Nien-Te
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López-Gamero, María D.
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Malik, Shahab Alam
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Metaxas, Ioannis N.
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Molina Azorín, José Francisco
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Raziq, Muhammad Mustafa
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Tarí, Juan José
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Total quality management & business excellence
International journal of hospitality management
8
Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
8
International journal of contemporary hospitality management
4
Tourism economics : the business and finance of tourism and recreation
3
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Tourism management : research, policies, practice
2
Action-based quality management : strategy and tools for continuous improvement
1
BWL Tourismus 8-2011
1
Corporate social responsibility and environmental management
1
De Gruyter Studium
1
De Gruyter eBook-Paket Wirtschaftswissenschaften
1
International journal of quality & reliability management
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
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Service business
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The service industries journal
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ECONIS (ZBW)
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
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