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person:"Helm, Sabrina"
~person:"Heinonen, Kristina"
~person:"Homburg, Christian"
~person:"Kumar, Vikas"
~subject:"Service quality"
~type_genre:"Article in journal"
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Search: subject_exact:"Relationship marketing"
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Service quality
Beziehungsmarketing
69
Relationship marketing
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13
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Helm, Sabrina
Heinonen, Kristina
Homburg, Christian
Kumar, Vikas
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
16
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
McColl-Kennedy, Janet R.
11
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10
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10
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9
Qu, Hailin
9
Sreejesh, S.
9
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Bruhn, Manfred
7
Grégoire, Yany
7
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7
Marimon, Frederic
7
Park, Jungkun
7
Patterson, Paul G.
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Roberts-Lombard, Mornay
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Die Betriebswirtschaft : DBW
2
Journal of retailing and consumer services
2
European business review : EBR ; the official journal of the International Management Centres, Europe
1
Journal of financial services marketing : JFSM
1
Psychology & marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
8
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1
Ordinary customer experience : conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
2
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
3
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
4
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
5
Customer dominant value formation in service
Heinonen, Kristina
;
Strandvik, Tore
;
Voima, Päivi
- In:
European business review : EBR ; the official journal …
25
(
2013
)
2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10009723905
Saved in:
6
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
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7
Involvement als Determinante der Qualitätswahrnehmung von Dienstleistungen
Homburg, Christian
;
Kebbel, Phoebe
- In:
Die Betriebswirtschaft : DBW
61
(
2001
)
1
,
pp. 42-59
Persistent link: https://www.econbiz.de/10001560062
Saved in:
8
Interne Kundenorientierung der Kostenrechnung? : Ergebnisse einer empirischen Untersuchung in deutschen Industrieunternehmen
Homburg, Christian
(
contributor
)
- In:
Die Betriebswirtschaft : DBW
60
(
2000
)
2
,
pp. 241-256
Persistent link: https://www.econbiz.de/10001462819
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