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person:"Helm, Sabrina"
~person:"Heinonen, Kristina"
~person:"Homburg, Christian"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Search: subject_exact:"Relationship marketing"
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Dienstleistungsqualität
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
14
Konsumentenverhalten
14
Deutschland
9
Germany
9
Theorie
9
Theory
9
Customer value
8
Kundenwert
8
Lieferantenmanagement
7
Supplier relationship management
7
Service quality
6
Betriebliche Wertschöpfung
5
Marketing management
5
Marketingmanagement
5
Salespeople
5
Value creation
5
Verkaufspersonal
5
Customer satisfaction
4
Customer-dominant logic
4
Erfolgsfaktor
4
Kundenzufriedenheit
4
Success factor
4
Arbeitszufriedenheit
3
B-to-B-Marketing
3
Business-to-business marketing
3
Dienstleistungsmanagement
3
Job satisfaction
3
Service management
3
Social Web
3
Social web
3
Bank marketing
2
Bankmarketing
2
Brand management
2
Customer ecosystem
2
Customer experience
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Customer integration
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Dienstleistungsmarketing
2
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Article in journal
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English
4
German
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Helm, Sabrina
Heinonen, Kristina
Homburg, Christian
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
16
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
McColl-Kennedy, Janet R.
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Bruhn, Manfred
7
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Park, Jungkun
7
Patterson, Paul G.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Edvardsson, Bo
6
Evanschitzky, Heiner
6
Gursoy, Dogan
6
Jang, Soocheong
6
Jha, Subhash
6
Johnson, Lester W.
6
Kim, Wansoo
6
Line, Nathaniel D.
6
Loureiro, Sandra Maria Correia
6
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Die Betriebswirtschaft : DBW
2
European business review : EBR ; the official journal of the International Management Centres, Europe
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
Psychology & marketing
1
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ECONIS (ZBW)
6
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1
Ordinary customer experience : conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
2
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
3
Customer dominant value formation in service
Heinonen, Kristina
;
Strandvik, Tore
;
Voima, Päivi
- In:
European business review : EBR ; the official journal …
25
(
2013
)
2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10009723905
Saved in:
4
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
Saved in:
5
Involvement als Determinante der Qualitätswahrnehmung von Dienstleistungen
Homburg, Christian
;
Kebbel, Phoebe
- In:
Die Betriebswirtschaft : DBW
61
(
2001
)
1
,
pp. 42-59
Persistent link: https://www.econbiz.de/10001560062
Saved in:
6
Interne Kundenorientierung der Kostenrechnung? : Ergebnisse einer empirischen Untersuchung in deutschen Industrieunternehmen
Homburg, Christian
(
contributor
)
- In:
Die Betriebswirtschaft : DBW
60
(
2000
)
2
,
pp. 241-256
Persistent link: https://www.econbiz.de/10001462819
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