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person:"Keller, Wolfgang"
~person:"Bartikowski, Boris"
~person:"Berg, Peter"
~person:"Delcourt, Cécile"
~subject:"Emotion"
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Emotion
Dienstleistungsberufe
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Service workers
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Ungelernte Arbeitskräfte
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Arbeitsmarktsegmentation
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Keller, Wolfgang
Bartikowski, Boris
Berg, Peter
Delcourt, Cécile
Brook, Paul
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European journal of marketing : EJM
1
Journal of service management
1
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ECONIS (ZBW)
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Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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