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person:"Keller, Wolfgang"
~person:"Berg, Peter"
~person:"Delcourt, Cécile"
~person:"Korczynski, Marek"
~subject:"Emotion"
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Dienstleistungsberufe
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Service workers
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Arbeitsmarktsegmentation
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Keller, Wolfgang
Berg, Peter
Delcourt, Cécile
Korczynski, Marek
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Journal of service management
1
The emotional organization : passions and power
1
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ECONIS (ZBW)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
2
The job center : abuse, violence, and fear on the front line ; implications of the rise of the enchanting myth of customer sovereignty
Korczynski, Marek
;
Bishop, Victoria
- In:
The emotional organization : passions and power
,
(pp. 74-87)
.
2008
Persistent link: https://www.econbiz.de/10003574371
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