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person:"Keller, Wolfgang"
~person:"Berg, Peter"
~person:"Delcourt, Cécile"
~person:"Lee, Kyung Hee"
~subject:"Emotion"
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Dienstleistungsberufe
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Keller, Wolfgang
Berg, Peter
Delcourt, Cécile
Lee, Kyung Hee
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International journal of contemporary hospitality management
1
Journal of service management
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ECONIS (ZBW)
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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