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person:"Keller, Wolfgang"
~person:"Berg, Peter"
~person:"Delcourt, Cécile"
~person:"Lievens, Filip"
~subject:"Emotion"
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Emotion
Dienstleistungsberufe
11
Service workers
11
Ungelernte Arbeitskräfte
9
Unskilled workers
9
Arbeitsmarktsegmentation
8
Chinese
8
Chinesisch
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1999-2009
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Beschäftigungseffekt
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China shock
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Customer satisfaction
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Großbritannien
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Keller, Wolfgang
Berg, Peter
Delcourt, Cécile
Lievens, Filip
Brook, Paul
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Journal of service management
1
Personnel psychology : a journal of applied research
1
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ECONIS (ZBW)
2
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On the limitations of using situational judgment tests to measure interpersonal skills : the moderating influence of employee anger
Slaughter, Jerel E.
;
Christian, Michael S.
;
Podsakoff, …
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
4
,
pp. 847-885
Persistent link: https://www.econbiz.de/10010467843
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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