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person:"Keller, Wolfgang"
~person:"Berg, Peter"
~person:"Delcourt, Cécile"
~subject:"Emotion"
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Emotion
Dienstleistungsberufe
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Keller, Wolfgang
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Journal of service management
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ECONIS (ZBW)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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