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person:"Magnini, Vincent P."
~person:"Carruthers, Janet"
~person:"Han, Su-Jin"
~subject:"Customer service"
~subject:"Intelligenz"
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Customer service
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Tourism employees
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Job satisfaction
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Magnini, Vincent P.
Carruthers, Janet
Han, Su-Jin
Lee, JungHoon
4
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3
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International journal of contemporary hospitality management
2
The journal of services marketing
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ECONIS (ZBW)
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.
;
Lee, Gyumin
;
Kim, Peter Beomcheol
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 624-643
Persistent link: https://www.econbiz.de/10009267067
Saved in:
3
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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