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person:"Mazzarol, Tim"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Bradley, Graham L."
~person:"Pavlou, Paul A."
~person:"Raghunathan, Srinivasan"
~subject:"Online retailing"
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Online retailing
Beziehungsmarketing
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Confidence
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Consumer behaviour
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Consumer inferences
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Customer concern
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Customer satisfaction
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Dienstleistungsqualität
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E-commerce
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E-complaints
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Electronic Commerce
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Electronic word of mouth
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Hotel industry
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Hotellerie
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Internet marketing
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Online hotel reviews
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Online-Handel
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Online-Marketing
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Service failure
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Service quality
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Mazzarol, Tim
Bradley, Graham L.
Pavlou, Paul A.
Raghunathan, Srinivasan
Kim, Jong Min
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Li, Hengyun
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Tourism management : research, policies, practice
Information systems research : ISR
3
MIS quarterly
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International journal of contemporary hospitality management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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