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person:"Mundt, Jörn W."
~person:"Homburg, Christian"
~person:"Kraus, Florian"
~subject:"Customer satisfaction"
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Customer satisfaction
Reisevermittler
15
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Mundt, Jörn W.
Homburg, Christian
Kraus, Florian
Law, Chun Hung Roberts
3
Wieseke, Jan
3
Bernardo, Merce
2
Garcia-Agreda, Sergio
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Hoyer, Wayne D.
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Journal of marketing
1
Journal of service research : JSR
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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ECONIS (ZBW)
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On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
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2
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
3
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
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