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person:"Murugesh, R."
~accessRights:"restricted"
~person:"Dahlgaard, Jens Jörn"
~person:"Dahlgaard-Park, Su Mi"
~person:"Shahin, Arash"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"TQM"
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Quality management
25
Qualitätsmanagement
25
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
6
Kundenzufriedenheit
6
Performance measurement
5
Performance-Messung
5
Product quality
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Lean Management
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Data envelopment analysis
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EFQM Excellence Model
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Murugesh, R.
Dahlgaard, Jens Jörn
Dahlgaard-Park, Su Mi
Shahin, Arash
Antony, Jiju
74
Cudney, Elizabeth A.
20
Garza-Reyes, Jose Arturo
16
He, Zhen
16
Sampaio, Paulo
16
Sodhi, Harsimran Singh
13
Chiarini, Andrea
12
Sony, Michael
12
Swarnakar, Vikas
12
Kumar, Vikas
10
Rathi, Rajeev
10
Tarí, Juan José
10
Tu, Yiliu
10
Zhang, Min
10
Anholon, Rosley
9
Gijo, E. V.
9
Liu, Hu-Chen
9
McDermott, Olivia
9
Ojha, Ravindra
9
Prybutok, Victor
9
Singh, Bikram Jit
9
Sunder M., Vijaya
9
Ahuja, Inderpreet Singh
8
Bagherian, Anthony
8
Bhat, Shreeranga
8
Devadasan, S. R.
8
Doordarshi Singh
8
Franceschini, Fiorenzo
8
Gremyr, Ida
8
Kumar, Vimal
8
Marimon, Frederic
8
Medeiros, Denise Dumke de
8
Rampasso, Izabela Simon
8
Shokri, Alireza
8
Chen, Kuen-Suan
7
Cherrafi, Anass
7
Gharbi, Ali
7
Heras-Saizarbitoria, Iñaki
7
Lizarelli, Fabiane Letícia
7
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
Benchmarking : an international journal
2
International journal of quality and service sciences
2
The TQM journal : the international review of organizational improvement
2
Benchmarking : an international journal ; BIJ
1
International journal of Indian culture and business management
1
International journal of process management and benchmarking : IJPMB
1
Journal of management research
1
Journal of the Operational Research Society
1
The international journal of productivity and performance management
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ECONIS (ZBW)
25
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1
Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments
Janatyan, Nassibeh
;
Shahin, Arash
;
Khodaparastan, Mahya
- In:
International journal of productivity and quality …
39
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014313590
Saved in:
2
Clustering and identifying the Lean Six Sigma projects : higher education institutes
Aghaei, Razieh
;
Mohamadi, Dariush
;
Shahin, Arash
- In:
International journal of process management and …
13
(
2023
)
1
,
pp. 145-156
Persistent link: https://www.econbiz.de/10014313791
Saved in:
3
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
4
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
5
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
6
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
7
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
8
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
9
Investigating the causal relationships among failure modes, effects and causes : a system dynamics approach
Shaker, Fatemeh
;
Shahin, Arash
;
Jahanyan, Saeed
- In:
International journal of quality & reliability management
39
(
2022
)
8
,
pp. 1977-1995
Persistent link: https://www.econbiz.de/10013398072
Saved in:
10
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
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