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person:"Murugesh, R."
~person:"Dahlgaard, Jens Jörn"
~person:"Schreier, Gerhard"
~subject:"Dienstleistungsqualität"
~subject:"Japan"
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Dienstleistungsqualität
Japan
Qualitätsmanagement
69
Quality management
67
Deutschland
17
Hochschule
17
Germany
16
Service quality
15
Bewertung
14
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14
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TQM
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Murugesh, R.
Dahlgaard, Jens Jörn
Schreier, Gerhard
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
13
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Marimon, Frederic
9
Dahlgaard-Park, Su Mi
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Brunner, Franz J.
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Matsui, Yoshiki
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Töpfer, Armin
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amasaka, Kakuro
4
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Hochschulrektorenkonferenz
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Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Technische Universität Ilmenau
1
Universität Kaiserslautern
1
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Beiträge zur Hochschulpolitik
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Dokumente & Informationen / Hochschulrektorenkonferenz
2
Projekt Qualitätssicherung
2
East Asia : international review of economic, political and social development
1
International journal of Indian culture and business management
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality and service sciences
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ECONIS (ZBW)
18
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1
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
2
Model for implementing lean manufacturing in small and medium-sized engineering organisations
Shah, Sandip M.
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of Indian culture and business …
19
(
2019
)
2
,
pp. 244-261
Persistent link: https://www.econbiz.de/10012135676
Saved in:
3
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
4
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
5
Special issue: Quality excellence in Taiwan : theories and practices
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010468829
Saved in:
6
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
7
Knowledge Managed Quality Circle programme
Sivakumar, V. Mohan
;
Devadasan, S. R.
;
Murugesh, R.
; …
- In:
International journal of process management and …
2
(
2007/08
)
4
,
pp. 338-363
Persistent link: https://www.econbiz.de/10003801498
Saved in:
8
Selbstvergewisserung : zur Einführung eines Qualitätsmanagement-Systems am Fachbereich III - Wirtschaftswissensschaften - der Fachhochschule Mainz; Tagung und Workshop der Fachhoch...
Schreier, Gerhard
(
revision
)
-
2001
Persistent link: https://www.econbiz.de/10013456874
Saved in:
9
Erfahrungsberichte zum Qualitätsmanagement im Hochschulbereich : Workshop der Universität Leipzig und der Hochschulrektorenkonferenz, Leipzig, 29. November 1999 ; [diese Publikatio...
Schreier, Gerhard
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001504740
Saved in:
10
Qualitätsbewertung und Qualitätsentwicklung in deutschen Hochschulen unter besonderer Berücksichtigung der Lehre
Schreier, Gerhard
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001516603
Saved in:
1
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