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person:"Shankar, Ravi"
~accessRights:"restricted"
~person:"Gremyr, Ida"
~person:"Marimon, Frederic"
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Quality management
18
Qualitätsmanagement
18
Dienstleistungsqualität
8
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Standardisierung
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4
quality management
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Customer satisfaction
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Shankar, Ravi
Gremyr, Ida
Marimon, Frederic
Antony, Jiju
78
Cudney, Elizabeth A.
22
Garza-Reyes, Jose Arturo
17
He, Zhen
16
Sampaio, Paulo
16
Shahin, Arash
16
Chiarini, Andrea
15
Sony, Michael
14
Sodhi, Harsimran Singh
13
Bruhn, Manfred
12
Swarnakar, Vikas
12
Heras-Saizarbitoria, Iñaki
11
Rathi, Rajeev
11
Tarí, Juan José
11
Gijo, E. V.
10
Kumar, Vikas
10
Tu, Yiliu
10
Zhang, Min
10
Anholon, Rosley
9
Liu, Hu-Chen
9
McDermott, Olivia
9
Ojha, Ravindra
9
Prybutok, Victor
9
Singh, Bikram Jit
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Sunder M., Vijaya
9
Ahuja, Inderpreet Singh
8
Bagherian, Anthony
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Bhat, Shreeranga
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Cherrafi, Anass
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Devadasan, S. R.
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Doordarshi Singh
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Franceschini, Fiorenzo
8
Kumar, Vimal
8
Medeiros, Denise Dumke de
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Molina Azorín, José Francisco
8
Rampasso, Izabela Simon
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Shokri, Alireza
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Vinodh S
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Total quality management & business excellence
7
International journal of quality & reliability management
2
The TQM journal : the international review of organizational improvement
2
Information systems and e-business management : ISeB
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
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International journal of six sigma and competitive advantage : IJSSCA
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Journal of health organization and management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
2
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
3
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
4
Motivations and benefits of quality management systems in social services : mediation of the implementation process
Marimon, Frederic
;
Melão, Nuno
;
Bastida, Ramon
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 693-718
Persistent link: https://www.econbiz.de/10012513920
Saved in:
5
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
6
Hierarchy of critical success factors (CSF) for Lean Six Sigma (LSS) in Quality 4.0
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
International journal of global business and …
16
(
2021
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012583797
Saved in:
7
Quality management : a compulsory requirement to achieve effectiveness
Mas-Machuca, Marta
;
Akhmedova, Anna
;
Marimon, Frederic
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 220-239
Persistent link: https://www.econbiz.de/10012423582
Saved in:
8
Towards a quality management competence framework : exploring needed competencies in quality management
Martin, Jason
;
Elg, Mattias
;
Gremyr, Ida
;
Wallo, Andreas
- In:
Total quality management & business excellence
32
(
2021
)
4
,
pp. 359-378
Persistent link: https://www.econbiz.de/10012423589
Saved in:
9
On achieving the objectives of Lean Six Sigma by ranking the solutions using hybrid AHP TOPSIS approach under fuzzy environment
Raval, Shruti J.
;
Kant, Ravi
;
Shankar, Ravi
- In:
International journal of six sigma and competitive …
12
(
2020
)
2/3
,
pp. 153-186
Persistent link: https://www.econbiz.de/10012523064
Saved in:
10
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
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