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person:"Shankar, Ravi"
~person:"Gremyr, Ida"
~person:"Marimon, Frederic"
~subject:"Standardisierung"
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Standardisierung
Quality management
49
Qualitätsmanagement
49
Dienstleistungsqualität
13
Service quality
13
Standardization
9
Customer satisfaction
8
Kundenzufriedenheit
8
Lean Production
6
Lean production
6
quality management
6
Business process management
5
Industrie
5
Manufacturing industries
5
Prozessmanagement
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Einführung
4
Erfolgsfaktor
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Hospital
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Krankenhaus
4
Product quality
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Produktqualität
4
Spain
4
Spanien
4
Success factor
4
Betriebliche Wertschöpfung
3
Beziehungsmarketing
3
Fuzzy sets
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Fuzzy-Set-Theorie
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ISO 9001
3
India
3
Indien
3
KMU
3
Lean Management
3
Lean management
3
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3
SME
3
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3
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2
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English
9
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Shankar, Ravi
Gremyr, Ida
Marimon, Frederic
Heras-Saizarbitoria, Iñaki
16
Boiral, Olivier
14
Casadesús, Martí
11
Devadasan, S. R.
9
Tarí, Juan José
9
Chiarini, Andrea
8
Walgenbach, Peter
8
Murugesh, R.
7
Prajogo, Daniel
7
Sampaio, Paulo
7
Santos, Gilberto
7
Cândido, Carlos J. F.
6
Fonseca, Luis Miguel Ciravegna Martins da
6
Franceschini, Fiorenzo
6
Heras, Iñaki
6
Agwara, Hezekiah
5
Antony, Jiju
5
Castka, Pavel
5
Funck, Dirk
5
Karthi, S.
5
Mastrogiacomo, Luca
5
Murmura, Federica
5
Saraiva, Pedro
5
Silva, Rui
5
Spiller, Achim
5
Sreenivasa, C. G.
5
Toffel, Michael W.
5
Ullah, Barkat
5
Yeung, Andy C. L.
5
Ahuja, Inderpreet Singh
4
Anholon, Rosley
4
Beck, Nikolaus
4
Blind, Knut
4
Bravi, Laura
4
Corbett, Charles J.
4
Dick, Gavin
4
Galetto, Maurizio
4
Grajek, Michał
4
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Information systems and e-business management : ISeB
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
The TQM journal : the international review of organizational improvement
1
The service industries journal
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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1
Unleashing the potential of internal audits : a review and research agenda
Lenning, Jan
;
Gremyr, Ida
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 994-1010
Persistent link: https://www.econbiz.de/10013352638
Saved in:
2
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
3
Making internal audits business-relevant
Lenning, Jan
;
Gremyr, Ida
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1106-1121
Persistent link: https://www.econbiz.de/10011778119
Saved in:
4
Exploring quality challenges and the validity of excellence models
Eriksson, Henrik
;
Gremyr, Ida
;
Bergquist, Bjarne
; …
- In:
International journal of operations & production …
36
(
2016
)
10
,
pp. 1201-1221
Persistent link: https://www.econbiz.de/10011550811
Saved in:
5
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
6
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
7
The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
Saved in:
8
Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards
Marimon, Frederic
;
Casadesús, Martí
;
Heras, Iñaki
- In:
International journal of quality & reliability management
27
(
2010
)
9
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10008748993
Saved in:
9
ISO 9000 and ISO 14000 standards : a projection model for the decline phase
Marimon, Frederic
;
Heras, Iñaki
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003858699
Saved in:
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