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person:"Shankar, Ravi"
~person:"Marimon, Frederic"
~subject:"Beziehungsmarketing"
~subject:"Education"
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Search: subject_exact:"Qualitätswesen"
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Beziehungsmarketing
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Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
6
Kundenzufriedenheit
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Shankar, Ravi
Marimon, Frederic
Bruhn, Manfred
14
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
Herrmann, Andreas
4
Payne, Adrian
4
Smith, Alan D.
4
Stauss, Bernd
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Choi, Beom Joon
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Dietrich, Martin
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Fargnoli, Mario
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Görgmaier, Dietmar
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Masudin, Ilyas
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Restuputri, Dian Palupi
3
Shahin, Arash
3
Svensson, Göran
3
Agwu, Professor Edwin
2
Bernardo, Merce
2
Bonfanti, Angelo
2
Burr, Wolfgang
2
Bürsner, Simone
2
Cafaro, Paul G.
2
Carvalho, Raíssa Souto Maior Corrêa de
2
Casadesús, Martí
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Chakraborty, Subhajit
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Chavadi, Chandan Andanesh
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Chin, Kwai Sang
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Cockalo, Dragan
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Cudney, Elizabeth A.
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Dabestani, Reza
2
Devadasan, S. R.
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Djordjevic, Dejan
2
Erkul, Muratcan
2
Fröhling, Oliver
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Georgi, Dominik
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Giovanis, Apostolos
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of quality & reliability management
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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Analysis of training programs related to quality management system : the Spanish case
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Llach, Josep
; …
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10011624583
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra
;
Shankar, Ravi
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 14-29
Persistent link: https://www.econbiz.de/10010252115
Saved in:
4
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
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