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source:"econis"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
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Search: subject_exact:"Servicequalität"
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Consumer behaviour
Dienstleistungsqualität
179
Service quality
179
Customer satisfaction
91
Kundenzufriedenheit
91
Quality management
76
Qualitätsmanagement
76
service quality
46
Beziehungsmarketing
37
Relationship marketing
37
Konsumentenverhalten
35
customer satisfaction
26
Hospital
21
Krankenhaus
21
Gesundheitsversorgung
17
Health care
17
Product quality
17
Produktqualität
17
Gesundheitswesen
15
Health care system
15
Measurement
15
Messung
15
Bank
14
India
13
Indien
13
SERVQUAL
13
Structural equation model
13
Strukturgleichungsmodell
13
quality
13
AHP approach
12
AHP-Verfahren
12
Customer service
12
Fuzzy sets
12
Fuzzy-Set-Theorie
12
Kundenservice
12
Malaysia
12
Jordan
11
Jordanien
11
Hotel industry
10
Hotellerie
10
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35
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English
35
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Abdul Rahman
2
Norzalita Abd Aziz
2
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Ahlawat, Pardeep K.
1
Alireza Habibi
1
Allada, Vijaya Kameswari
1
Anh Thi Tu Le
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Atulkar, Sunil
1
Atılgan, Kalender Özcan
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Bhati, Narender Singh
1
Boon Liat Cheng
1
Cham Tat Huei
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Damali, Uzay
1
Dent, Michael M.
1
Dubey, Rameshwar
1
Eigbe, Oserere E.
1
Eugene Cheng-xi Aw
1
Fahma, Farah
1
Fazli, S. Mohamad
1
Freitas, André Luís Policani
1
Godwin, Benny J.
1
Gotcher, Don
1
Gruber, Thorsten
1
Ha Thu Nguyen
1
Habibi, Alireza
1
Heang, Lee Teck
1
Islam, Muhammad Saiful
1
Jhamb, Deepika
1
Jing, Dong
1
Kalia, Prateek
1
Kampani, Nidhi
1
Kania, Nathalie
1
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
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1
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
2
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
3
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
4
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
5
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
6
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
7
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
8
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
9
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
10
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
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