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source:"econis"
~person:"Allon, Gad"
~subject:"Kundenzufriedenheit"
~subject:"Personalmanagement"
~type:"article"
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Kundenzufriedenheit
Personalmanagement
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Kundenservice
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Service quality
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call centers
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customer services
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empirical operations management
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first-contact resolution
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retrials
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service speed and quality
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Allon, Gad
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Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
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