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subject:"Arbeitsverhalten"
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"International journal of quality and service sciences"
~subject:"Managers"
~subject:"Service quality"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Managers
Service quality
Emotion
77
USA
19
United States
19
Work behaviour
14
Consumer behaviour
10
Konsumentenverhalten
10
Führungskräfte
9
Customer service
7
Dienstleistungsqualität
7
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Arbeitsgruppe
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Arbeitszufriedenheit
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Beschwerdemanagement
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Scott, Brent A.
3
Barnes, Christopher M.
2
Goussinsky, Ruhama
2
Huy, Quy
2
Kleef, Gerben A. van
2
Padin, Carmen
2
Svensson, Göran
2
Agnihotri, Arpita
1
Ashforth, Blake E.
1
Ashkanasy, Neal M.
1
Baer, Michael
1
Beal, Daniel J.
1
Beersma, Bianca
1
Bhattacharya, Saurabh
1
Chattopadhyay, Prithviraj
1
Chen, Yuanyi
1
Corley, Kevin G.
1
Corrada, Maria Santos
1
Fatimah, Shereen
1
Ferris, D. Lance
1
Finn, Carmel
1
Flynn, Francis J.
1
Grant, Adam
1
Green, Stephen G.
1
Hall, Matthew E. K.
1
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1
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1
Ji, Junkang
1
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1
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1
Knippenberg, Daan van
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1
Lavie, Dovev
1
Li, Qi
1
Liao, Hui
1
Lide, Chelsea R.
1
Lim, Vivien K. G.
1
Lin, Szu-Han
1
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Lu, Vinh Nhat
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Academy of Management journal : AMJ
International journal of quality and service sciences
International journal of hospitality management
70
Journal of business ethics : JOBE
37
Journal of business research : JBR
35
Journal of retailing and consumer services
29
International journal of contemporary hospitality management
28
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
28
Journal of business and psychology
25
Journal of managerial psychology
24
Journal of vocational behavior
19
The Cambridge handbook of workplace affect
18
Leadership & organization development journal
17
Journal of hospitality marketing & management
16
The journal of services marketing
16
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
13
Journal of management
12
Human relations
11
Personnel psychology : a journal of applied research
11
The service industries journal
11
Journal of service management
10
Journal of service research : JSR
10
Tourism management : research, policies, practice
10
Human performance
9
Human relations : towards the integration of the social sciences
9
International journal of human resource management
9
Journal of management & organization : JMO
9
Journal of travel and tourism marketing
9
Management research review
9
Service business
9
Cogent business & management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of leadership & organizational studies : JLOS
8
Journal of personnel psychology
8
Journal of service research
8
The journal of management development
8
Tourism management perspectives : TMP
8
European journal of marketing : EJM
7
International journal of organizational analysis
7
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ECONIS (ZBW)
29
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1
Communication miscalibration : the price leaders pay for not sharing enough
Flynn, Francis J.
;
Lide, Chelsea R.
- In:
Academy of Management journal : AMJ
66
(
2023
)
4
,
pp. 1102-1122
Persistent link: https://www.econbiz.de/10014342204
Saved in:
2
Regulating top managers' emotions during strategy making : Nokia's socially distributed approach enabling radical change from mobile phones to networks in 2007-2013
Vuorisalo, Timo
;
Huy, Quy
- In:
Academy of Management journal : AMJ
65
(
2022
)
1
,
pp. 331-361
Persistent link: https://www.econbiz.de/10013185066
Saved in:
3
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
4
The social aftershocks of voice : an investigation of employees' affective and interpersonal reactions after speaking up
Welsh, David
;
Outlaw, Ryan
;
Newton, Daniel W.
;
Baer, Michael
- In:
Academy of Management journal : AMJ
65
(
2022
)
6
,
pp. 2034-2057
Persistent link: https://www.econbiz.de/10013548968
Saved in:
5
When do outside CEOs underperform? : from a CEO-centric to a stakeholder-centric perspective of post-succession performance
Keil, Thomas
;
Lavie, Dovev
;
Pavićević, Stevo
- In:
Academy of Management journal : AMJ
65
(
2022
)
5
,
pp. 1424-1449
Persistent link: https://www.econbiz.de/10013472181
Saved in:
6
When and why bias suppression is difficult to sustain : the asymmetric effect of intermittent accountability
Solomon, Brittany C.
;
Hall, Matthew E. K.
;
Muir, Cindy P.
- In:
Academy of Management journal : AMJ
65
(
2022
)
5
,
pp. 1450-1476
Persistent link: https://www.econbiz.de/10013472182
Saved in:
7
Customer incivil behavior and employee retaliation
Agnihotri, Arpita
;
Bhattacharya, Saurabh
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 442-464
Persistent link: https://www.econbiz.de/10013361621
Saved in:
8
Guilt and corporate philanthropy : the case of the privatization in China
Ji, Junkang
;
Huang, Zhi
;
Li, Qi
- In:
Academy of Management journal : AMJ
64
(
2021
)
6
,
pp. 1969-1995
Persistent link: https://www.econbiz.de/10012813616
Saved in:
9
The dark side of transformational leader behaviors for leaders themselves : a conservation of resources perspective
Lin, Szu-Han
;
Scott, Brent A.
;
Matta, Fadel K.
- In:
Academy of Management journal : AMJ
62
(
2019
)
5
,
pp. 1556-1582
Persistent link: https://www.econbiz.de/10012128460
Saved in:
10
Does anger expression help or harm leader effectiveness? : the role of competence-based versus integrity-based violations and abusive supervision
Wang, Lu
;
Restubog, Simon
;
Shao, Bo
;
Lu, Vinh Nhat
; …
- In:
Academy of Management journal : AMJ
61
(
2018
)
3
,
pp. 1050-1072
Persistent link: https://www.econbiz.de/10011885677
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