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subject:"Arbeitsverhalten"
~isPartOf:"Journal of service research : JSR"
~source:"econis"
~subject:"United States"
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Arbeitsverhalten
United States
Salespeople
12
Verkaufspersonal
12
Beziehungsmarketing
8
Relationship marketing
8
frontline employees
7
Customer service
6
Kundenservice
6
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Work behaviour
4
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Emotion
3
Service industry
3
Services marketing
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Dienstleistung
2
Job satisfaction
2
Konsumentenverhalten
2
Services
2
Workforce
2
Business ethics
1
Canada
1
Contingency theory
1
Corporate Social Responsibility
1
Corporate culture
1
Corporate social responsibility
1
Creativity
1
Deutschland
1
Dienstleistungsberufe
1
Dienstleistungsmanagement
1
Employee retention
1
Ethics
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English
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Altman, Daniel
1
Arnold, Todd J.
1
Black, William C.
1
Bock, Dora E.
1
Brady, Michael K.
1
Folse, Judith Anne Garretson
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Iyer, Bala
1
Parasuraman, A.
1
Pugh, Harrison B.
1
Rafaeli, Anat
1
Ruyter, Ko de
1
Tomczak, Torsten
1
Walter, Benjamin von
1
Wentzel, Daniel
1
Yoo, Jaewon
1
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Journal of service research : JSR
The journal of personal selling & sales management : JPSSM
44
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of business research : JBR
13
Journal of retailing and consumer services
11
The journal of business & industrial marketing
11
Journal of marketing
8
Journal of business ethics : JOBE
7
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
5
Journal of retailing
5
American journal of business : applying research to practice ; AJB
4
International journal of hospitality management
4
Journal of managerial issues : JMI
4
Journal of personal selling & sales management : JPSSM
4
Journal of service research
4
Journal of the Academy of Marketing Science
4
Psychology & marketing
4
European journal of marketing : EJM
3
International journal of retail & distribution management
3
Journal of business-to-business marketing
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
The international journal of human resource management
3
Academy of Management journal : AMJ
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Human performance
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of education for business
2
Journal of financial services marketing : JFSM
2
Journal of marketing education : JME
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of strategic marketing
2
Marketing intelligence & planning
2
Service business
2
The international journal of bank marketing : IJBM
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
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ECONIS (ZBW)
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
3
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
5
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
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