//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Arbeitsverhalten"
~person:"Rafaeli, Anat"
~subject:"Service quality"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Emotionalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsverhalten
Service quality
Emotion
7
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Work behaviour
3
Cultural identity
2
Dienstleistungsqualität
2
Kulturelle Identität
2
Arbeitspsychologie
1
Beschwerdemanagement
1
Betriebsklima
1
Call centre
1
Callcenter
1
Complaint management
1
Customer satisfaction
1
Customer service
1
Dienstleistungsberufe
1
Dienstleistungssektor
1
Experiment
1
Familienunternehmen
1
Family business
1
Human Resource Management
1
Internal communication
1
Interne Kommunikation
1
Israel
1
Kundenservice
1
Kundenzufriedenheit
1
Organizational behaviour
1
Organizational psychology
1
Personalmanagement
1
Service industry
1
Service workers
1
Social values
1
Soziale Werte
1
Verhalten in Organisationen
1
Virtual team
1
Virtuelles Team
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Rafaeli, Anat
Hur, Won-Moo
10
Groth, Markus
7
Vandenberghe, Christian
7
De Clercq, Dirk
6
Grandey, Alicia
6
Han, Heesup
6
Medler-Liraz, Hana
6
Ladhari, Riadh
5
Moon, Tae Won
5
Prentice, Catherine
5
Qu, Hailin
5
Svensson, Göran
5
Vinh Van Thai
5
Fan, Xiucheng
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Humphrey, Ronald H.
4
Koopman, Joel
4
Kwan, Ho Kwong
4
Liu, Yan
4
McColl-Kennedy, Janet R.
4
Miao, Li
4
Ren, Shuang
4
Scott, Brent A.
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Spector, Paul E.
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Walsh, Gianfranco
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Alnawas, Ibrahim
3
Altinay, Levent
3
Amin, Muslim
3
Ashforth, Blake E.
3
Azeem, Muhammad Umer
3
Bakker, Arnold B.
3
Barnes, Christopher M.
3
more ...
less ...
Published in...
All
Journal of service management
1
Journal of service research
1
Manufacturing & service operations management : M & SOM
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Research in personnel and human resources management : a research annual
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
2
When and why a squeakier wheel gets more grease : the influence of cultural values and anger intensity on customer compensation
Glikson, Ella
;
Rees, Laura
;
Wirtz, Jochen
;
Kopelman, Shirli
- In:
Journal of service research
22
(
2019
)
3
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012126364
Saved in:
3
Anger and happiness in virtual teams : emotional influences of text and behavior on others’ affect in the absence of non-verbal cues
Cheshin, Arik
;
Rafaeli, Anat
;
Bos, Nathan
- In:
Organizational behavior and human decision processes : …
116
(
2011
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10009297274
Saved in:
4
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
5
The effects of anger in the workplace : when, where, and why observing anger enhances or hinders performance
Miron-Spektor, Ella
;
Rafaeli, Anat
- In:
Research in personnel and human resources management : …
28
(
2009
),
pp. 153-178
Persistent link: https://www.econbiz.de/10003981215
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->