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subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
~subject:"Managers"
~subject:"Service quality"
~type_genre:"Case study"
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Search: subject_exact:"Emotionalität"
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Leadership as emotional labour : management and the "managed heart"
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Management learning : the journal for managerial and organizational learning
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1
From support to mutiny : shifting legitimacy judgments and emotional reactions impacting the implementation of radical change
Huy, Quy
;
Corley, Kevin G.
;
Kraatz, Matthew S.
- In:
Academy of Management journal : AMJ
57
(
2014
)
6
,
pp. 1650-1680
Persistent link: https://www.econbiz.de/10010479128
Saved in:
2
Games leaders play : using transactional analysis to understand emotional dissonance
Lodge, Sara
- In:
Leadership as emotional labour : management and the …
,
(pp. 192-219)
.
2013
Persistent link: https://www.econbiz.de/10009627990
Saved in:
3
The passion for knowledge : implications for its transfer
Sié, Laurent
;
Yakhlef, Ali
- In:
Knowledge and process management : the journal of …
20
(
2013
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10009722850
Saved in:
4
The Rottweiler and the flying penguin : "peacock power" in the workplace
Walton, Michael
- In:
Critical perspectives on leadership : emotion, …
,
(pp. 33-58)
.
2013
Persistent link: https://www.econbiz.de/10010440392
Saved in:
5
Chameleonic or consistent? : a multilevel investigation of emotional labor variability and self-monitoring
Scott, Brent A.
;
Barnes, Christopher M.
;
Wagner, David T.
- In:
Academy of Management journal : AMJ
55
(
2012
)
4
,
pp. 905-926
Persistent link: https://www.econbiz.de/10009625396
Saved in:
6
Organizing practices of reflection : a practice-based study
Keevers, Lynne
;
Treleaven, Lesley
- In:
Management learning : the journal for managerial and …
42
(
2011
)
5
,
pp. 505-520
Persistent link: https://www.econbiz.de/10009526275
Saved in:
7
Erfolgsfaktor Emotionen : Ziele sicher erreichen mit Soft Skills
Panse, Winfried
;
Wilmsdorff, Holger von
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003926983
Saved in:
8
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Rojas, Carmen de
;
Camarero, Carmen
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 525-537
Persistent link: https://www.econbiz.de/10003696198
Saved in:
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