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subject:"Arbeitszufriedenheit"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~subject:"Einzelhandel"
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Search: subject_exact:"Sales personnel"
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Arbeitszufriedenheit
Einzelhandel
Salespeople
27
Verkaufspersonal
27
Beziehungsmarketing
11
Relationship marketing
11
Job satisfaction
8
Selling
8
Verkauf
8
Arbeitsverhalten
5
Consumer behaviour
5
Customer service
5
Konsumentenverhalten
5
Kundenservice
5
Work behaviour
5
Arbeitsleistung
4
Customer orientation
4
Customer satisfaction
4
Dienstleistungsqualität
4
Emotion
4
Hotel industry
4
Hotellerie
4
Job performance
4
Kundenzufriedenheit
4
Service quality
4
Customer incivility
3
Employee retention
3
Erfolgsfaktor
3
Mitarbeiterbindung
3
Personality psychology
3
Persönlichkeitspsychologie
3
Sales performance
3
Stress
3
Success factor
3
Tourism employees
3
Tourismusberufe
3
Work stress
3
Absatz
2
Arbeitsgruppe
2
Beschwerdemanagement
2
Betriebsklima
2
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Article
9
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9
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9
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English
9
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Harris, Lloyd C.
2
Anisimova, Tatiana
1
Armstrong, Steven J.
1
Babakus, Emin
1
Balaji, M. S.
1
Bonn, Mark Andrew
1
Cho, Meehee
1
Evanschitzky, Heiner
1
Geng, Ruoqi
1
Guo, Weining
1
Han, Su-Jin
1
He, Hongwei
1
Hong, Zhisheng
1
Jha, Subhash
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Kruesi, Michael Alexander
1
Li, Yan
1
Mavondo, Felix T.
1
Prykop, Catja
1
Sharma, Arun
1
Song, Wenhao
1
Wang, Wangshuai
1
Wang, Weiyue
1
Xie, Yi
1
Yavas, Ugur
1
Zhang, Mo
1
Zhang, Yuanyuan
1
Zhu, Weichun
1
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European journal of marketing : EJM
International journal of hospitality management
Journal of retailing and consumer services
20
The journal of personal selling & sales management : JPSSM
18
Journal of business research : JBR
14
Journal of retailing
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of personal selling & sales management
10
International journal of retail & distribution management
9
The journal of business & industrial marketing
7
Journal of business-to-business marketing
6
Journal of marketing theory and practice
6
The international review of retail, distribution and consumer research
6
The service industries journal
6
Psychology & marketing
5
The journal of services marketing
5
Australasian marketing journal
4
Journal of marketing
4
Inventi impact: retailing & consumer services
3
Journal of business ethics : JOBE
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of service research
3
Journal of strategic marketing
3
Journal of the Academy of Marketing Science
3
Retail work
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Edition Wissenschaft
2
Handelsforschung
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of management practice : IJMP
2
Journal of Asia Business Studies
2
Journal of fashion marketing and management
2
Journal of financial services marketing : JFSM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of managerial issues : JMI
2
Journal of service research : JSR
2
Manthan : journal of commerce and management
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ECONIS (ZBW)
9
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1
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9
of
9
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date (oldest first)
1
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
2
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
3
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
4
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
5
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
6
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
7
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Saved in:
8
Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
Saved in:
9
The performance implications of company-salesperson corporate brand misalignment
Anisimova, Tatiana
;
Mavondo, Felix T.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 771-795
Persistent link: https://www.econbiz.de/10003989128
Saved in:
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