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subject:"Arbeitszufriedenheit"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Psychology & marketing"
~subject:"Work behaviour"
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Search: subject_exact:"Sales personnel"
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Arbeitszufriedenheit
Work behaviour
Salespeople
26
Verkaufspersonal
26
Beziehungsmarketing
11
Relationship marketing
11
frontline employees
8
Arbeitsverhalten
7
Customer satisfaction
7
Customer service
7
Kundenservice
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
Dienstleistungssektor
5
Emotion
5
Konsumentenverhalten
5
Service industry
5
Job satisfaction
4
Dienstleistungsmarketing
3
Einzelhandel
3
Retail trade
3
Sales behaviour
3
Selling
3
Services marketing
3
Verkauf
3
Verkaufsverhalten
3
Arbeitskräfte
2
Beschwerdemanagement
2
Complaint management
2
Dienstleistung
2
Dienstleistungsberufe
2
Führungsstil
2
Intelligence
2
Intelligenz
2
Leadership style
2
Personality psychology
2
Persönlichkeitspsychologie
2
Service workers
2
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Article
7
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7
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7
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English
7
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Arnold, Todd J.
1
Black, William C.
1
Bock, Dora E.
1
Brady, Michael K.
1
Ferrín, Pilar Fernández
1
Folse, Judith Anne Garretson
1
Guan, Chong
1
Henneberg, Stephan
1
Hopkins, Lucas M.
1
Ivens, Björn Sven
1
Jain, Ajay K.
1
Leischnig, Alexander
1
Malhotra, Naresh K.
1
Pugh, Harrison B.
1
Tomczak, Torsten
1
Varela González, José A.
1
Vilela, Belén Bande
1
Walter, Benjamin von
1
Wentzel, Daniel
1
Yoo, Jaewon
1
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Journal of service research : JSR
Psychology & marketing
The journal of personal selling & sales management : JPSSM
28
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of business research : JBR
19
Journal of retailing and consumer services
11
The journal of business & industrial marketing
11
Journal of business ethics : JOBE
8
Journal of business-to-business marketing
8
Journal of personal selling & sales management
8
Journal of retailing
7
International journal of hospitality management
6
The service industries journal
6
Journal of marketing
5
Journal of service research
5
European journal of marketing : EJM
4
Journal of managerial issues : JMI
4
Journal of marketing theory and practice
4
Journal of the Academy of Marketing Science
4
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
3
International journal of contemporary hospitality management
3
Journal of financial services marketing : JFSM
3
Journal of hospitality marketing & management
3
Journal of strategic marketing
3
The international review of retail, distribution and consumer research
3
The journal of services marketing
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
European journal of marketing
2
International journal of bank marketing
2
International journal of management practice : IJMP
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of service theory and practice
2
Manthan : journal of commerce and management
2
Marketing intelligence & planning
2
Sales management : a multinational perspective
2
Service business
2
The international journal of bank marketing : IJBM
2
The international journal of human resource management
2
Tourism management : research, policies, practice
2
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ECONIS (ZBW)
7
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
3
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
5
When stress frustrates and when it does not : configural models of frustrated versus mellow salespeople
Leischnig, Alexander
;
Ivens, Björn Sven
;
Henneberg, Stephan
- In:
Psychology & marketing
32
(
2015
)
11
,
pp. 1098-1114
Persistent link: https://www.econbiz.de/10011389118
Saved in:
6
Positive and negative affectivity as mediators of volunteerism and service-oriented citizenship behavior and customer loyalty
Jain, Ajay K.
;
Malhotra, Naresh K.
;
Guan, Chong
- In:
Psychology & marketing
29
(
2012
)
12
,
pp. 1004-1017
Persistent link: https://www.econbiz.de/10009691192
Saved in:
7
Salespersons' self-monitoring : direct, indirect, and moderating effects on salespersons' organizationl citizenship behavior
Vilela, Belén Bande
;
Varela González, José A.
; …
- In:
Psychology & marketing
27
(
2010
)
1
,
pp. 71-89
Persistent link: https://www.econbiz.de/10003952181
Saved in:
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