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subject:"Arbeitszufriedenheit"
~isPartOf:"Service business"
~person:"Moon, Tae Won"
~subject:"Beziehungsmarketing"
~subject:"Stress"
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Arbeitszufriedenheit
Beziehungsmarketing
Stress
Arbeitsverhalten
1
Behavior-based control
1
Consumer behaviour
1
Customer incivility
1
Emotion
1
Emotional exhaustion
1
Konsumentenverhalten
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Outcome-based control
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Relationship marketing
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Salespeople
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Up-selling behavior
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Moon, Tae Won
Hur, Won-Moo
2
Jeon, Aeeun
2
Alan, Alev Kocak
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An, Myungsook
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Bigné Alcañiz, J. Enrique
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Chen, WeiWei
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Chen, Zhang-Yu-Jing
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Chung, Miri
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Cuenca, Antonio
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Espartel, Lélis Balestrin
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Hu, Hsin-Hui
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Kim, Min-su
1
Kim, Minsung
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Kim, Taegoo
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Lai, Hung-Sheng
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Lee, Chongho
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Lee, Gyehee
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Lee, Hsiao-Ching
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Lee, Jung-hyun
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Noh, Yonghwi
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Shin, Yuhyung
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Tata, Sai Vijay
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Tomazelli, Joana Boesche
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Service business
The journal of services marketing
2
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
Journal of service theory and practice : JSTP
1
Management decision : MD
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The journal of asset management
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ECONIS (ZBW)
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Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
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